Why ProximoCX

U.S. Culture, but in Mexico.

The team at ProximoCX’s primary contact center is just minutes across the border in Tijuana, but our team fosters an American culture and as a result will understand far more nuances of the English language and cultural norms than your typical BPO.

Our team is multilingual (English, Spanish, and Portuguese) and capable of connecting with your customers through phone, email, SMS, webchat, and social media. We keep translators on staff so we can provide a best-in-class customer experience.

U.S. Culture, but in Mexico.

The team at ProximoCX’s primary contact center is just minutes across the border in Tijuana, but our team fosters an American culture and as a result will understand far more nuances of the English language and cultural norms than your typical BPO.

Our team is multilingual (English, Spanish, and Portuguese) and capable of connecting with your customers through phone, email, SMS, webchat, and social media. We keep translators on staff so we can provide a best-in-class customer experience.

People-First Mindset

A People-First Mindset Leads to Profits Later.

At ProximoCX, our mission is to be the company where people come to take their careers- and their lives- to the next level. But Our Mission Doesn’t Stop There. We offer best-in-market compensation, benefits, and work-life balance to ensure that our customers receive a best-in-class experience with every single interaction.

Whether you’re looking to expand or improve your sales, customer care, retention, billing, or IT help desk, our team is ready to support your efforts with U.S.-level service at Mexico-level pricing.

We Work Harder and Smarter.

Our team is trained to identify trends and opportunities in your data and is relentless in our search for them. By combing your CX data at a granular level, we’re able to provide macro-level insights that drive innovation and increase efficiency and profitability.

We’re New to Town, but This Isn’t Our First Rodeo.

ProximoCX’s Cofounder, Michael McMillan, has been in the CX game for over 25 years and brings a robust understanding of high-performing contact centers to ProximoCX customers. Michael has assembled a leadership team equally dedicated to providing the best near-shore customer experience services and employment opportunities in the Americas.

Over his two-plus decades of experience in the CX industry, Michael has come to understand that employees are the most important part of any CX company. That’s why Michael has made it his mission to put the right people in the right positions and equip them to provide best-in-class experiences for customers while gleaning actionable insights for the companies ProximoCX serves.

We’re New to Town, but This Isn’t Our First Rodeo.

ProximoCX’s Cofounder, Michael McMillan, has been in the CX game for over 25 years and brings a robust understanding of high-performing contact centers to ProximoCX customers. Michael has assembled a leadership team equally dedicated to providing the best near-shore customer experience services and employment opportunities in the Americas.

Over his two-plus decades of experience in the CX industry, Michael has come to understand that employees are the most important part of any CX company. That’s why Michael has made it his mission to put the right people in the right positions and equip them to provide best-in-class experiences for customers while gleaning actionable insights for the companies ProximoCX serves.